Refund and Returns Policy
At Pure Source Peptides, we take pride in the quality and purity of our research-grade products. Customer satisfaction is important to us, and we aim to make your experience safe, reliable, and transparent. Please review our refund and return policy carefully before making a purchase.
1. Research Use Only
All products sold by Pure Source Peptides are intended strictly for laboratory research purposes only. They are not for human consumption, nor for medical, veterinary, or household use. Due to the nature of these products, we cannot accept returns or exchanges once an order has been shipped, except in the cases outlined below.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [insert support email].
To process a replacement or refund, please provide:
-
Your order number
-
A clear photo of the damaged or incorrect items
-
A description of the issue
Once verified, we will:
✅ Replace the product at no additional cost, or
✅ Issue a refund to your original payment method.
Note: We may request the return of the damaged or incorrect product before a replacement or refund is processed.
3. Order Cancellation
Orders can be canceled within 12 hours of purchase if they have not yet been shipped.
To cancel your order, please email [insert email] with your order number and “Cancel Request” in the subject line.
Once an order is shipped, it cannot be canceled or refunded.
4. Refund Eligibility
Refunds are granted only under the following conditions:
-
The item is damaged or defective upon delivery.
-
The incorrect product was sent.
-
The product was lost in transit (verified by tracking).
Refunds will not be issued for:
-
Buyer’s remorse or change of mind.
-
Orders marked as “delivered” by the shipping carrier.
-
Products used, opened, or tampered with after receipt.
All approved refunds are processed within 5–10 business days after verification.
5. Shipping Costs
Shipping fees are non-refundable. If a replacement or refund is approved, Pure Source Peptides will cover the cost of reshipping only in cases of damaged, defective, or incorrect orders.
6. International Orders
We ship worldwide; however, it is the buyer’s responsibility to ensure that research peptides are legal for import in their country. Pure Source Peptides is not responsible for customs delays, holds, or seizures.
No refunds will be issued for items confiscated by customs.
7. Contact Us
For any refund or return inquiries, please reach out to our customer support team:
📧 Email: [support@puresourcepeptides.com]
📞 Phone: [Insert contact number, optional]
🕒 Support Hours: 24/7 via email support
8. Policy Updates
Pure Source Peptides reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.